سياسة الاستبدال والاسترجاع

Return and exchange conditions: You can submit a request for exchange and return through the link below: bLcxdwdCWskGNLeBA/forms.gle/Return and exchange conditions apply on the website, WhatsApp, and all sales channels: Instagram, TikTok, Haraj 1. The product must be in the original box with packaging and unused. 2. The product is subject to inspection by the relevant department to ensure it complies with packaging conditions and to verify the completeness of its accessories, to issue acceptance, or rejection for exchange, return, or cancellation. 3. If the exchange, return, or cancellation is due to an error in the order or damage to the product, the customer bears no shipping or delivery fees. If the store made a mistake in the order, the store sends the correct item to the customer if available; if the item is unavailable, the full amount is refunded to the customer without deduction. 4. If the return, exchange, or cancellation is due to the customer's desire, the customer bears the shipping fees plus a deduction of 5% or 32 riyals, whichever is more, of the value of the returned products as preparation fees. (If the customer did not receive the order and wishes to cancel it, the same fees apply) unless the customer wants to resend the product, then only new delivery charges apply. 5. Refunds are only available via bank transfer when purchasing from the website. 6. The return process will be from Miqasha to the customer's account via bank transfer, in compliance with the above conditions. 7. The original is for each piece to come alone unless the description states the components of the piece; when not mentioned, it should be considered that these are the pieces you see only. 8. Return of refrigerator spare parts, washing machine parts, microwave glass, TV remotes, coffee pots, and sensitive electrical parts is not allowed. Duration of exchange: 7 days from the date of receipt. Duration of return: 3 days from the date of receipt. Method of exchange and return: Contact customer service via the communication channels available and WhatsApp: 0553348013. Attach the order number with the message. You will be notified of the issuance of the policy and to go with it to the nearest branch of the shipping company to deposit the shipment. When the shipment arrives at the source, it will be verified as described in the conditions above. Fees: The imposed fees refer to the amount deducted from the invoice value as preparation, loading, and transportation fees, which are 32 riyals or 5% of the invoice value, whichever is more. Delivery time: 1. Shipping of products takes from 3 to 7 working days and a maximum of 10 working days, which is an estimated date, and delivery times may vary, so we will notify you in case of delay. 2. Once a shipping policy is issued, it cannot be canceled. Important note: Your order will be prepared and handed over to the shipping company within 48 hours after completing the order, but the expected delivery date may be affected due to high pressure on shipping companies, which may result in delays in delivering some shipments. While we do our best to coordinate with shipping companies to ensure your order is delivered as quickly as possible, we cannot control the delivery date and disclaim responsibility for any delays. Shipping service is available to all cities within Saudi Arabia through our shipping partners. The default option for all pieces is first class unless explicitly stated on the product that it is (original). Errors, inaccuracies, and oversights: 1. Occasionally, information published on our website may contain spelling errors, inaccuracies, or oversights, which may relate to product specifications, prices, offers, shipping costs, transit times, and product availability. 2. We reserve the right to modify any errors, inaccuracies, or oversights by changing or updating information or canceling purchase orders at any time without prior notice (even after purchase requests are sent). 3. Miqasha is not responsible for updating, correcting, or clarifying information on our website or any connected sites, including pricing information, except as required by law. Do not interpret any update or modification dates appearing on the site or connected sites as an indication that all information has been amended or updated. Service and price modifications: 1. We have the right to change our product prices at any time without prior notice. 2. We also reserve the right to modify or suspend the service or any part of the site content at any time without prior notice and at any time we see fit. 3. We will not be liable to you or any third party for any modifications, changes in prices, suspension, or termination of the service. Important terms to avoid errors: Spare parts: a part or integral tool to complete a missing part for a specific device, and it may be a part to complete the device, such as an electric motor, blender cup, or special offers and discount coupons: a discount coupon used by the customer to obtain a discount on the purchase process from the store, consisting of letters and numbers provided to the customer via the coupon display in the store or upon request. The store has the right to refuse any return/cancellation process benefiting from the coupon by purchasing one or more items. In case the customer receives a discount or free delivery is applied, and the product is returned, the customer bears the shipping cost for the first time. Last update of this policy: 11-3-2026, Wednesday